منصة أناناس للاعلانات الرقمية والتسويق والتجارة الالكترونية | الأردن

To Whom it May Concern

I am writing in search of full-time work. It is my desire to become a member of a team to develop and expand my skills and my knowledge of a reasonable institution in favor of the establishment of this committee in the development of services and customer satisfaction in many respects. I am seeking an opportunity to take advantage of the educational and professional experiences of my background and track record to its fullest potential in customer service, such as: "the creation of an effective and competitive environment between staff and management, and I am aware of and always follow the latest technologies related to these fields.

I am seeking an opportunity in a dynamic establishment, where challenges are met with solid efforts, and where employees are motivated to be more innovative and productive; so I can use my abilities, qualification and enthusiasm to achieve optimum results.

Through my career, I have been known as a quick learner, self-starter
And dedicated worker can deal with various types of people and handle tough responsibilities effectively.

So I believe I am well qualified to start my career through your esteemed establishment and will be so proud of being one of its successful staff.

Enclosed, you will find my resume, which I hope, will meet your expectations.

I will be available for an interview on the time convenient to you.
Please, do not hesitate to contact me at the provided number for any further information.
Looking forward to hear from you soon



Cordially yours,
RAFAT ZAIED










RAFAT ZAIED SALEH
GSM: 962-7-87777966
[email protected]


Objective:


A challenging job which will allow me to contribute significantly to my work place while providing me with a sense of usefulness and self-worth to grow and learn for the mutual benefit of my company and my career.


Personal Information:

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• Nationality: Jordanian
• Date of Birth :08/01/1989
• Social status : married

Education

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• High school branch Specialization hotel 2007-2009
• Businessman Khwarizmi College incomplete administration 2013-2014

Training Courses

• Fedilio System.
• Opera System.
• Sky horizon system.
• Answering the phone.
• Grooming &Appearance.
• Handling guest requests.
• Handling Guest complains.
• Sales awareness, how to sell hotel products.
• Body Language and how it affects while duty.
• A course in first aid
• Course in fire.
• Course material handling and how to use them properly.
• How to deal with tools dedicated to bits and maintain rotating appliances.
• How to save section orders and find alternative ways of saving.
• 2018 essentials of loyalty compliance training
• Model 6 -2018 the essentials of a loyalty champion
• Code of conduct training
• Human right
• Introduction to IHG javelin





Qualifications

Languages: good in English written and oral.
Computer Skills: Very Good computer and Internet background; thoroughly familiar with WinWord.


Other Skills: Excellent abilities in communications and have the ability to work long hours and deal with pressure.
•
Employment

• Holiday inn amman -Amman ,jordan
• Senior supervisor housekeeping
• (22-07-2017 until now)
• My Responsibilities:
• Motivate employees and create suitable and stimulating work environment
• Work programs for staff
• Securing orders for the department
• Monthly inventory of the property section
• Monitor the performance of staff
• Coordination between departments to facilitate communication and the exchange of information
• Solving personnel problems
• Staff evaluation
• Follow-up to the follow through booking . com
•
• Imperial palace - Amman, Jordan
• Assistant housekeeping
• (20-10-2016 – 20-07-2017)
•
• My Responsibilities:
• Motivate employees and create suitable and stimulating work environment
• Work programs for staff
• Securing orders for the department
• Monthly inventory of the property section
• Monitor the performance of staff
• Coordination between departments to facilitate communication and the exchange of information
• Solving personnel problems
• Staff evaluation
• Follow-up to the follow through booking . com









• Holiday inn Amman, Jordan
• Supervisor housekeeping public area cleaner and rooms
• (1-11-2007 to 1-5-2014)
•
• My Responsibilities:
•
• Audit staff in terms of personal hygiene
• Staff to work distribution
• Follow-up public areas on the floors
• An audit kit and tools available to the employee
• The receipt of the rooms of the staff, follow up and delivered as required
• Providing shortcomings laundry staff
• Receipt of the cleanliness of the tools and the vehicle and corridors and warehouses at the end of shaft
• Solving problems and Notes customers
• There are plans and proposals Ladd
• Arjan rotana Hotel – Amman, Jordan
• Supervisor house keeping
• (1-5-2014- 4-11-2015)
•
• My Responsibilities:
•
• Audit staff in terms of personal hygiene
• Staff to work distribution
• Follow-up public areas on the floors
• An audit kit and tools available to the employee
• The receipt of the rooms of the staff, follow up and delivered as required
• Providing shortcomings laundry staff
• Receipt of the cleanliness of the tools and the vehicle and corridors and warehouses at the end of Shafat
• Solving problems and Notes customers
• There are plans and proposals Ladd
•
• >>> Work in grand Rotana hotel Sharm el _ sheikh for Aweek just support the hotel of the same company Rotana to hold Arab unity conference in Sharm el_Sheikh
•

• Amman Alsham hotel Amman , Jordan
• Trainee restaurant
• My Responsibilities:
•
(1-3-2013 to 25-5-2007 )
Receive instructions and implementation
•
•


References
•
• Will be provided upon request